As of September 12, 2020, My Old Kentucky Dinner Train remains closed for excursions and reservations. Unfortunately, we do not have a projected reopening date at this time, but we eagerly await the day we can welcome you on board!
We will be publishing an update to our website and our Facebook page every three weeks with the updated status of the operations. Please see below for answers to commonly asked questions related to COVID-19 issues. For a full list of Frequently Asked Questions, please visit our FAQ Page found under Info. If you need further assistance, please visit the Contact Us page and write “Subscribe” in the message box form.
To be added to our email distribution list for important news, announcements, and special promotions, visit the Contact Us page and select “Subscribe to Emails” in the form.
Make sure to follow us on our Facebook page for special giveaways, announcements, fun history, and promotions. Click here to visit our Facebook page.
We appreciate your understanding and business. We sincerely look forward to the day we can open our doors to our patrons and the opportunity to serve you in the future.
FREQUENTLY ASKED QUESTIONS REGARDING RE-OPENING
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At this time, we do not have a definitive re-opening date. We plan to reopen as soon as we feel it is in the best interest of our employees, patrons, and community, and sincerely look forward to that time.
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Once we have a definitive re-opening date, we will allow new reservations to be made on our website or by calling into our reservations line.
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We will update our website and Facebook page as well as send an email notification to our distribution list every three weeks. If you would like to be notified of updates via email, sign up for the distribution list here.
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Until we announce a reopening date, each planned excursion will be canceled two weeks prior to their date, and refunds will automatically be issued to customers at that time. If you would like to cancel your reservation and request an immediate refund, email your request to [email protected] and it will be processed as soon as practicable.
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All gift certificates that were issued in 2020 or that are set to expire in 2020 will have their expiration dates reset to expire on December 31, 2022.